Showcasing the technology landscape at the Pharmacy Show
Pharmacists from around the country gathered at the Pharmacy Show in October – coming together after two years to reconnect with colleagues, discuss the changes that have occurred and gain insight into what’s coming next.
With over 100 speakers, including Cegedim Healthcare Solutions’ Tracey Robertson, Product & Technology Director and Andrew Gent, Senior Product Lead, attendees enjoyed a varied programme, training and development, as well as access to innovative suppliers.
Tracey and Andrew addressed the importance of a collaborative approach to solve real pharmacy problems. Their presentation, entitled “Changing the Pharmacy technology landscape for the better through strong customer collaboration and partnerships”, provided an opportunity to explore the ways in which pharmacies and their technology providers are able to collaborate to deliver intuitive technology solutions for smarter and more efficient working.
Delegates attending the session gained significant new insight in the pace of technology change – and, recognising how challenging this can appear, Tracey reinforced Cegedim’s commitment to easing the digital transformation experience.
Using the message “Embrace Change” the focus was firmly on customer collaboration and Cegedim’s discovery model. By working with pharmacies across the UK to understand pain points, recognise obsolete practices and acknowledge processes that are hindering the business, the development team can ensure the PRM continues to evolve to enhance pharmacy businesses.
A great example of the value of close customer collaboration is the development undertaken to support pharmacies address shrinkage. Despite many pharmacies experiencing significant financial losses often running to £1000s, even £10,000s, shrinkage is not an issue that is generally discussed. It was during a conversation explaining the value of the data surfaced within the Pharmacy Intelligence Hub that one pharmacy raised shrinkage as an issue, questioning whether the hub could help to identify fraud. As Tracey said, “We listened and acted.”
In addition to talking about the technology changes that will have the greatest impact on pharmacy, Tracey and Andrew also outlined the role of smart technology in facilitating and automating pharmacy workflows, using recent enhancements to Pharmacy Manager to highlight the value of the collaborative approach.
Delivering continuous and easily visible prescription visibility through the new Hub and Spoke solution to ensure pharmacies have real-time view of prescriptions throughout the process is another development inspired directly by customer feedback. As is the new Clinical Services Platform, with workflows and data integration designed specifically to enable pharmacies to become more services oriented.
As Tracey Robertson, said, “It was brilliant to be back at the Pharmacy Show again this year. Since we last exhibited back in 2019, we have continued to accelerate the delivery of innovative new products and services for pharmacy. This year we are extremely proud to be showcasing our complete pharmacy business solution that we have developed in collaboration with a number of key customers and industry players. And we look forward to demonstrating how technology solutions can help solve problems and promote change.”
Adding, “We are committed to changing the technology landscape in pharmacy. The first layer of any digital transformation is the customer experience. We want to hear your problems; they inspire us and they are our solutions of the future. Tell us your fears and we might just be able to help them go away.”